Director of Operations

About JRBT

JRBT has earned a reputation for being one of the best accounting firms in Texas. But we’ve also come to be known as one of the best places to work. Founded in Waco in 1913, JRBT is a mid-sized accounting firm located in a dynamic, growing community. We are consistently recognized for our service to clients and the local community, voted as “Waco’s best accounting firm” year after year. We’ve also attracted national attention, having been named to Inside Public Accounting’s Top 300 Firms list. Among the many reasons for our continued success is our team of bright, dedicated professionals. But the real foundation for our success is our culture—one that has been carefully maintained for more than 100 years. We’ve worked hard to create an environment that places value on family, hard work, community service, mutual respect and the common goal of exceeding clients’ expectations. Simply put, our team members enjoy working here and they like one another. That’s reflected in the exemplary work we do every day.

About the Position

The Director of Operations will oversee the day-to-day activities of the company, ensuring that the organization is managed and performing efficiently and effectively.

The job environment is structured, and job expectations are clear. While the pace of the work is faster than average, quality is never compromised. The focus of communication and organizational relationships is based on technical expertise. The work requires specialized technical problem solving and ingenuity while working within approved organizational systems and technology, and the demonstration of the values of integrity, quality and caution. New ideas and concepts are also important but will be carefully analyzed and tested before communication and adoption. The position encompasses a defined span of control and opportunity for someone who engenders trust, demonstrates a sense of urgency and assures consistent achievement of quality standards. The work requires making decisions that support company guidelines authoritatively and quickly.

Required Skills/Abilities:

• High degree of specialized expertise and skill in maintaining established standards of quality and accuracy as it relates to practices, theories, and policies involved in business and finance
• Drive, determination and a self-disciplined approach to achieving results
• Superior verbal and written communication and interpersonal skills
• Superior managerial and diplomacy skills with the ability to exercise the necessary authority to assure policies and procedures are followed and time frames are met
• Extremely proficient in Microsoft Office Suite or related software
• Excellent organizational skills and attention to detail
• Excellent analytical, decision-making, and problem-solving skills
• Experience with QBO, a plus
• Experience with Paycor, a plus

Duties/Responsibilities:

• Oversee internal accounting for the firm including billing, accounts receivable, accounts payable, payroll, and preparation of monthly financial statements
• Oversee all aspects of facilities
• Oversee front desk, scanning, and courier processes
• Maintain firm insurance policies and licenses
• Gather data for preparation of firm tax returns
• Maintain JRBT’s banking relationships
• Oversee JRBT’s marketing through outside marketing consultant
• Oversee all other JRBT vendor relationships
• Review, analyze, and evaluate business procedures
• Implement policies and procedures that will improve day-to-day operations
• Ensure work environments are adequate and safe
• Communicate and explain new directives, policies, or procedures to internal operations staff; for major changes, meet with entire operations staff to explain changes, answer questions, and maintain morale
• Improve customer service and satisfaction through policy and procedural changes
• Lead coordination and integration of efforts among departments to produce smoother workflow and more cost-effective business processes

Supervisory Responsibilities:

• Give subordinates structured opportunities to develop their own expertise and capability for quality work to assure effective delegation and shared responsibility for work output.
• Participate in the hiring and training of internal operations staff.
• Organize and oversee the work and schedules of internal operations staff.
• Conduct performance evaluations that are timely and constructive.

Education and Experience:

• Bachelor’s degree in accounting or related field required
• At least five years of related experience required
• Previous experience in a professional service firm, a plus

Benefits

JRBT offers competitive pay and a full benefits package. Total benefits package includes medical, dental, vision, life and disability insurance as well as a 401(k) plan.

Scheduled overtime is required during busy seasons and pays at a rate of 1.5 times regular hourly pay.

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